Informazioni societarie

Privacy Policy

Dear Customer,

this document aims to describe the purposes and methods according to which we will manage your personal data. In addition to this, you will find the necessary contact details to be able to contact us if you have any questions regarding your data. This privacy statement is drawn up on the basis of multiple legislative systems, including articles. 13 and 14 of Regulation (EU) 2016/679. We also invite you to read the Cookie Policy which clarifies how our site uses cookies and which forms an integral part of this. We specify that this Privacy Notice is valid for any type of information collected by our Company through this “contacts” website, or through the e-mails sent to us, the call-center activity available to customers, or through other online platforms such as social media or, again, when you contact our counter of our structure. Occasionally we may need to modify this Privacy Policy, as well as that on cookies; in the event of significant changes, we will highlight them on our website and / or notify you by other means of contact such as, for example, emails, so that you can review those changes before continuing to use the our services. In any case, if you want to stay up to date, we recommend that you periodically visit this page, as well as that relating to the information on cookies.

What kind of personal data do we collect?

In order to organize your stay at our facility, or respond to your requests for information, we need to receive some data such as, for example: your name and surname, social security number, date of birth, identity card details or other identification document, the contact details to contact you, the names, the date and place of birth, as well as, if applicable, the details of the documents of those traveling with you, the payment details, any special needs, the health book and insurance for the dog traveling with you, etc … This information may be collected when formulating and requesting a specific quote or booking your holiday or if you contact our reception; both directly and through means / tools such as, for example, social media or our site. Camping Eden is obliged to electronically communicate the personal details of its guests to the Brescia Police Headquarters for compliance with the law and to send the data collection to the relevant bodies for statistical purposes. If you choose to pay for your stay at our facility by credit card, our Company will use the related data exclusively for the purpose of charging the expenses and charges relating to your stay at our facility, in accordance with the general conditions of service available on our site and will not retain or otherwise record the aforementioned data on other media. If you wish to have access to our facility with one or more vehicles, even temporarily, at the beginning of your stay you will also be asked to indicate the license plate number of the aforementioned. This procedure allows access to our facilities only to authorized vehicles, with the aim of ensuring greater safety for you and those traveling with you. Lastly, we inform you that, during your stay at our facility, moments of camping life may be filmed that our Company reserves the right to use in order to promote our facility on various media: it is possible that in these images / your person and / or the other members of your crew are visible, in whole or in part. To this end, by accepting the general conditions of service, at the time of booking you have expressed your consent to the use of the aforementioned images / videos for the aforementioned purposes. We specify that we may also receive information about you through third parties such as, for example, the tour operator or other business partner you contacted to organize your holiday. In relation to the indicated purposes, your data may be subject to computer and paper processing. When you contact our business partners, you communicate the details of your requests / reservations to these subjects, who then send them to us. We also want to clarify that we rely on external providers to manage payments: these service providers share information about payments, to help us manage them and take care of your booking, so as to guarantee you the best possible experience. Our business partners may also share information about you (and vice versa) with us, for example if you have questions about an ongoing booking, if you have a dispute about a booking (although we hope it never happens) or if there should be any communications. related to your booking. Finally, we would like to point out that, if your booking also concerns other people, or if you make a reservation on behalf of a third party, during the booking process you will also be asked to indicate the data relating to them (ie name, surname, date of birth , details of the identity card or other identification document, contact details, etc.). In this case, you will need to have these subjects read this information beforehand. That said, whenever you provide personal data relating to third parties, you will need to have their prior consent. In particular, if you provide data belonging to minors, you will need to have the consent of the holders of parental responsibility. Our Company may ask you, at any time, for proof of such consent; in the absence of such consent, it may not be possible for us to process your stay request. Finally, we would like to point out that, by browsing our site, we may become aware of some data such as, for example, your IP address, the identifier of the browser you use, the addresses in the URI (Unifrm Resource Identifier) ​​of the requested resources, the time of the request, the method used to submit the request to the server, the numerical code indicating the status of the response given by the server and other parameters relating to your information environment. These data are used only for example.

Why do we collect and process your data?

We collect your data to better manage your reservations and offer you the best possible service as well as, if you have given your consent, to contact you and inform you about the discounts and special offers reserved for you. – Quotation requests and / or Reservations: first of all, your personal data are used to find your quotation requests and / or to complete and manage your booking. – Customer care and communications with you: it may happen to contact you by e-mail, post, telephone or SMS, depending on the contact method you have chosen to provide you with information relating to your stay. Furthermore, your data may be used in order to respond to your requests for assistance. – Marketing activities: we may use your information for marketing activities relating to holiday packages, offers and promotions proposed by our structure, by sending specific newsletters or communications prepared, in some cases, also on the basis of the choices you have made , so as to take into account your interests. Please note that it may take a few days for our IT systems to update, so you may continue to receive communications while we process your request. – Reviews on the structure and on the stay: during and / or after your stay at our structure you may be invited to leave, if you wish, a review (even anonymously); by completing a review, you agree to make it visible, for example on our web page or on our social media in order to inform other potential customers about the quality of our structure and about the services you have used. – Legal purposes: finally, in some cases, we may need to use your information to provide the communications required by law to the public authorities, to manage and resolve any legal disputes that may arise between us, investigations by public authorities, compliance checks , to enforce the terms of use of our services. We specify that the data thus described, pursuant to art. 6 of EU regulation 2016/679 may be collected, processed and stored by us on the basis of the following principles: 1) in order to carry out the execution of the contract or, in other words, to your booking, or to find requests for quotes or information, in order to fulfill a legal obligation to which we are subject and this, also in relation to data any third parties communicated by you; or 2) if you have given your consent, in relation to marketing purposes, unless you, at any time, decide to withdraw your consent; or 3) in order to pursue our legitimate interests. For the sake of clarity, we would like to clarify that, with reference to requests for quotes and / or reservations, legal purposes, customer care and communications with you, the processing of your data does not require your consent as it is carried out on the basis of the sub 1 principle ). The provision of your data is not mandatory, nevertheless we would like to remind you that failure to provide your data could make it impossible for us to offer you the requested service. Processing for marketing purposes, on the other hand, always requires your consent. The provision of data for these purposes is not mandatory.

Communication of your data to third parties

We do not sell and / or rent, and will not sell your personal data (including your name, residential address, e-mail address and credit card information) to third parties. We want to earn and keep your trust and we believe this is absolutely essential to do so. However, to manage your booking and your service at our facility in the best possible way, we may need to communicate some of your data to third parties involved, for various reasons, in the provision of the services rendered by our structure such as, for example, banking institutions. , competent authorities, etc .. In some cases we may need to communicate your personal data to certain categories of third parties. So, for example, when you or the holder of the credit card used for the booking requests a cancellation for your booking, we may need to share some information about the booking with the payment service provider and the specific financial institution. We also share personal data with law enforcement when required by law or as absolutely necessary for the detection, prevention or conduct of legal proceedings relating to fraud or crime. Furthermore, we may need to share personal data with competent authorities to protect and defend our rights or assets, or the rights and assets of our business partners. When you make a reservation at our facility through a tour operator or other business partner, some data you provide to the latter will also be shared with us. Similarly, it could happen that some of your data are provided by us to the aforementioned commercial partners, for example to manage a dispute, a change of booking, etc. Without prejudice to the above, when you make a reservation through a business partner (or one of its sites / applications), we invite you to carefully read their privacy conditions in case you want to better understand how your personal data will be managed; we have no power in relation to it. Furthermore, we point out that your data may be accessible to external professional service providers such as IT consultants in the event of maintenance / updating of our IT systems; in this case, we will make sure that the aforementioned consultants undertake to keep the data confidential and to treat them appropriately. Finally, we point out that we can provide third parties with aggregated and anonymized information and analytical data of our customers, provided that, before doing so, we will make sure that such data cannot be traced back to any specific customer.

Your information and non-European Countries

Our company is based in Italy. Nonetheless, for the processing of your data we may use computer systems (e.g. mail providers, data storage systems) whose server may be located outside the European Union. In this case, our Company undertakes to ensure compliance with the legislation provided for by EU Regulation 2016/679 on the protection of personal data. In particular, in the event of data transfer to a non-European country, we will ensure that the transfer takes place in compliance with the provisions of the aforementioned Regulation as well as this information and that it is governed by standard contractual clauses that guarantee adequate protection for you. and your data.

How we manage the security of your data

 It is in our interest to ensure the security of your data in compliance with current data protection regulations. To this end, we have implemented a series of internal procedures and use specific technical-IT security systems. In addition to this, we have also foreseen and implemented security procedures and technical-physical limitations in order to prevent the access and use of personal data contained in our servers / physical archives by unauthorized subjects and / or in violation of the purposes referred to in this information. Furthermore, we have implemented an authorization system that allows only authorized personnel to access the data necessary from time to time for the performance of their duties and we make sure that any third party to whom we have to communicate your data undertakes to maintain in this regard the maximum confidentiality and to use them exclusively for the purposes indicated in this statement.

How long will we keep your data?

Without prejudice to the foregoing in relation to the data of your credit card and in relation to the license plate of your vehicle, your data will be kept for a limited period of time which depends on the purpose for which they were collected and at the end of which yours personal data will be irreversibly deleted or in any case made anonymous. The retention period differs depending on the purpose of the processing: for example, the data collected to send you our newsletters will be stored by us until you ask us to stop sending them; vehicle license plate data will be deleted at the end of your stay, etc .. The data communicated during the booking of your stay, on the other hand, are processed until the conclusion of all the legal, administrative and accounting formalities related to the provision of the service. Where applicable, if you have created your own account, your personal information will be kept as long as your account exists. Furthermore, if reasonably necessary or required to comply with legal or regulatory requirements, manage disputes, prevent fraudulent behavior and abuse or to apply our contractual terms and conditions (ie cancellation of bookings, application of penalties, etc.), we may retain some of the your personal information even after closing your account or at the end of your stay for the duration required by applicable tax and accounting laws. We specify that the content generated by users (i.e. comments and ratings) will be made anonymous, but will remain available on our web page and / or on our social networks.

Your rights in relation to the data

 There are many rights you have in relation to your personal data. First of all, you always have the right to request access to the personal data we have collected. You can then request the correction in case of any errors / changes, or cancellation. And again, you can ask us to limit the processing of data, or oppose it. However, keep in mind that, where the communication of data and the related processing meets a legal obligation, or is necessary for the conclusion of a contract (ie the reservation at our facility), the request for cancellation of the same and / or your opposition to the relative processing, could prevent us from completing the booking and providing you with the requested services. We specify that the revocation of the consent given does not affect the lawfulness of the processing carried out before such revocation and based on your consent. Finally, you have the right to request us to transfer all or part of your data to you or to another service provider, as well as the right to lodge a complaint pursuant to art. 13 of EU Regulation 679/2016 to the supervisory authority. If you want to exercise any of your rights, if you have complaints or questions, contact us at: [email protected].

Who is the owner of the personal data

The Data Controller is C&C SRL – Camping Eden, a company incorporated under Italian law based in Via Piangrande, 3 / A – 25055 Pisogne (BS). For any information or request regarding this information, you can contact us at the following address: [email protected]. We will get back to you as soon as possible.

Extended information on the use of cookies

C&C SRL uses cookies to offer you a better and personalized web service. As specified in the short notice in advance in the banner, you can give your consent to the use of cookies in a simplified form: by clicking on the “OK” button; closing the banner with the “X” button; scrolling the page or clicking any element of the internal content on the pages of the site. Furthermore, we would like to point out that continuing to browse our site in the absence of a specific choice to manage your consent regarding cookies, is equivalent to granting consent to the use of all cookies. With this Cookie Policy (“Cookie Policy”) we intend to inform you transparently on how and for what purposes we use cookies on this website. This Information is an integral part of our Privacy Policy to which we refer you for any other information.

What is a cookie and why is it used?

A cookie is a small text file that is stored and / or read by your browser on the hard disk of your device (eg. Personal computer, laptop or smartphone) through the sites you visit. Cookies allow our site to function efficiently by improving its performance, and also provide information to the site owner for statistical or advertising purposes, mainly to personalize your browsing experience by remembering your preferences (for example, remembering the language and currency you have set). , to recognize you on the next visit, etc.).

What cookies do we use on our site?

Cookies are divided into two macro-categories i c.d. “technical” cookies and “profiling” cookies. Below, you will find a list of the cookies used by our website:

Navigation cookies

 From the first access these cookies allow our site to function properly and allow you to view the contents on your device, recognizing the language and country from which you choose to connect. Furthermore, if you are a registered user, they will allow you to be recognized and to access the services of the dedicated areas. Navigation cookies are technical cookies and are necessary for the site to function.

Functional cookies

These cookies allow, based on your express request, to recognize you on subsequent accesses, so as not to have to enter your data at each visit. If you have selected a period for your stay and closed the session without completing the reservation and without deleting them, these cookies allow you to complete the reservation the next time you access our site (within a limited period) by finding the same selected solution. . Functional cookies are not essential to the functioning of the site, but they improve the quality and experience of navigation. These cookies collect anonymous information and do not store your actions on other websites. The use of navigation cookies and functionality cookies does not require your consent as they are considered “technical cookies”. In any case, at any time, through your navigation browser you can disable these cookies using the browser settings as indicated below. However, we would like to inform you that, if technical cookies are disabled, some features or functions of the site may not be guaranteed so that you may not be able to browse our site correctly.

Profiling cookies

They store your visit to our site, the pages you have viewed and the links you have clicked on. We will use this information to show you advertisements that are more suited to you and your interests. This information will also be used to limit the number of times you can view an advertisement and will help measure the effectiveness of an advertising campaign. For the same purpose, we may also share this information with third parties (such as advertisers).

Third Party Cookies

We specify that we also use third-party cookies that allow us to offer you our commercial proposal on other affiliated websites (retargeting). We specify that we have no control over third-party cookies; nevertheless, keep in mind that third-party profiling cookies can only be installed with your consent. You can give your consent by closing the banner displayed on the landing page of our site, scrolling the page or navigating outside the cookie banner and selecting any element on the site itself. Remember that we register your consent through a technical cookie; therefore, if you delete all the cookies stored on your devices you will see the banner again.

cookie list

Third party cookies list

How can you disable cookies?

At any time you can revoke the consent given for profiling cookies and disable any other type of cookie. To do this, follow the steps below. Changing the browser settings: If you want to delete the cookies stored on your device and configure your navigation browser to prevent the installation of cookies, you can do so by changing the settings on your browser. Usually the navigation settings regarding cookies are accessible from the “Options”, “Tools” or “Preferences” menu of the navigation browser you are using. In any case, depending on the navigation browser, different tools can be used to disable cookies. For more information click on the following links, depending on the browser used: Chrome, Firefox, Internet Explorer, Opera, Safari. We remind you that if you prevent the use and storage of technical cookies on your computer / device, you may not be able to browse our site correctly as some features and functions will not be guaranteed. On the contrary, navigation will not be compromised in case of refusal to install or deactivate profiling cookies.

Do you have questions about our cookie policy?

For any questions concerning our Cookie Policy please contact us at the following email: [email protected]. For the sake of completeness, we would like to point out that further information on the processing of your personal data collected through this site is available in our Privacy Policy.

Rights of the interested parties

 Users may exercise the rights guaranteed to them by Articles 15 and following of the Regulation, in the manner provided for by Article 12, by contacting the Owner in the following ways:

• By sending a registered letter with return receipt to the Data Controller’s registered office.

• By sending an email to [email protected].

1. if they believe that the processing that concerns them violates the Regulation, the interested parties have the right to lodge a complaint with a Supervisory Authority (in the Member State in which they usually reside, in the one in which they work or in the one in which the alleged violation). The Italian Supervisory Authority is the Guarantor for the protection of personal data, based in Piazza Venezia n. 11, 00186 – Rome (http://www.garanteprivacy.it/).